SmallBizGenius Analysis

Hunterboots faces strong criticism regarding product durability and customer service, despite some finding their products comfortable and stylish. Customers frequently report issues with boots splitting, leaking, and a lack of responsive support when problems arise.

Category Breakdown

Scores based on analysis of 276 recent reviews

Product Quality

2.0/10

Numerous reviewers report issues with the durability and waterproofing of Hunterboots products, especially the wellington boots. Many customers experienced splitting, cracking, and leaking after only a few months of use, despite the high price point, with some mentioning specific models like the Balmoral and Chelsea boots being prone to these issues.

65 reviews mention this

Customer Service

1.5/10

A significant number of reviewers express dissatisfaction with Hunterboots' customer service. Complaints include slow response times, generic or unhelpful replies, difficulties with returns and refunds, and a perceived lack of willingness to resolve issues, with some describing the service as "shocking" and "non-existent."

42 reviews mention this

Returns & Refunds

2.5/10

Several reviewers mention negative experiences with Hunterboots' return process, citing high return shipping costs and long processing times for refunds. Some customers were also frustrated by the company's strict return policies, especially regarding items purchased as gifts or during promotional periods.

15 reviews mention this

Shipping & Delivery

2.0/10

A few reviewers reported issues with shipping and delivery, including delayed orders, incorrect items being shipped, and packages marked as delivered but never received. These issues were often compounded by difficulties in contacting customer service for assistance.

10 reviews mention this

Pros & Cons

What Customers Love

Comfortable to wear Mentioned 5x
"I absolutely love the comfort of these boots and how light they are"
Stylish design Mentioned 3x
"nice design , comfortable to wear"

Common Complaints

Boots split and leak easily Mentioned 40x
"My boots split within a couple of months of part time wearing them"
Poor customer service with slow or no response Mentioned 25x
"Despite having emailed Hunter twice and posted once here, apart from two automated replies I have had no feed back from the company."
Expensive return fees Mentioned 8x
"Paid £20.75 on returns."
Quality has declined compared to previous years Mentioned 7x
"Have always bought Hunter Boots because they have been hard-wearing and comfortable. Replaced a pair last year and while they look the same the quality is appalling."
Inconsistent sizing, especially with Chelsea boots Mentioned 3x
"DO NOT buy women's Chelsea boots. They look like they'd be comfortable, however the elastic ankle piece is very tight"

Common Questions About Hunterboots

Answers derived from customer review patterns

Is Hunterboots legit and trustworthy?

While Hunterboots is a real company with a long history, these reviews suggest caution. Many customers report significant issues with product quality and customer service, indicating a potential risk. While some customers may have positive experiences, the high number of negative reviews raises concerns about the brand's current reliability and trustworthiness.

Based on 45 reviews

Does Hunterboots have good customer service?

Based on these reviews, Hunterboots' customer service appears to be a major point of concern. Many customers report slow response times, unhelpful replies, and difficulties resolving issues. Some reviewers even describe the customer service as "shocking" or "non-existent," suggesting that customers may face challenges when seeking assistance with their orders or products.

Based on 42 reviews

Is Hunterboots worth it for small business?

Given the reported issues with product quality and customer service, Hunterboots may not be the best choice for small business owners seeking reliable and durable products. The high price point combined with the risk of premature failure and poor support could make it a risky investment. Small businesses may want to consider alternative brands with a better track record for quality and customer care.

Based on 30 reviews

What is Hunterboots' return policy like?

According to these reviews, Hunterboots' return policy can be problematic. Customers are often responsible for paying return shipping costs, and some have reported difficulties obtaining refunds or exchanges. The company's strict return window and lack of flexibility have also been sources of frustration for some reviewers, making the return process potentially costly and inconvenient.

Based on 15 reviews

Ready to Try Hunterboots?

Save on your first purchase with 5 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Hunterboots against 522 similar lifestyle & perks options.

View Alternatives